Yes. Ancestral Roots currently accepts eligible Medicaid clients in Washington, DC and Maryland for qualifying doula and perinatal support services.

Coverage availability, approved services, reimbursement, and authorization requirements may vary depending on your Medicaid plan, managed care organization (MCO), eligibility status, and the specific services requested.

Clients may be asked to provide:
• Active Medicaid insurance information
• Managed care organization details
• Referral or authorization information if required by their plan
• Intake paperwork and consent forms

Whenever possible, Ancestral Roots will assist clients in understanding the Medicaid billing and approval process. However, final determinations regarding eligibility and coverage are made by Medicaid and/or the client’s insurance provider.

If a requested service is not covered, denied, exceeds approved coverage limits, or falls outside Medicaid-approved services, the client may choose to continue services privately at the agreed-upon rate.

Questions about eligibility or coverage are always welcome prior to booking.

Ancestral Roots does not directly participate with private insurance plans and is unable to bill insurance companies on a client’s behalf.

However, some clients may be eligible for partial or full reimbursement for doula or wellness services through their insurance provider, Flexible Spending Account (FSA), or Health Savings Account (HSA).

Upon written request, Ancestral Roots can provide an itemized receipt for services rendered. Receipts are typically issued after services are completed, as they must include all dates of service. Please allow up to one week for processing.

Please note:
• A receipt does not guarantee reimbursement
• Coverage eligibility varies by insurance provider and benefit plan
• Some insurance or benefit programs may require a “Letter of Medical Necessity” from your healthcare provider
• Ancestral Roots is unable to provide Letters of Medical Necessity

Clients are encouraged to contact their insurance provider, FSA, or HSA administrator directly to understand their specific coverage requirements, reimbursement policies, and restrictions prior to booking services.

Payment plans may be available for select services and support packages on a case-by-case basis.

We also offer Klarna and Afterpay at checkout for eligible purchases, allowing clients to split payments into installments when available through those providers.

Our goal is to make holistic support as accessible as possible while honoring the sustainability of this work. Clients interested in a payment arrangement are encouraged to discuss options prior to booking.

Limited sliding scale options may be available for select services, workshops, or community care offerings based on financial need and availability.

Priority for reduced-cost services may be given to:
• Medicaid clients
• Single parents
• Families experiencing financial hardship
• Community members in crisis or transition

Sliding scale availability is limited and not guaranteed.

Payment timelines vary depending on the service provided.

For most services:
• Payment is due at the time of booking, or the time invoice is received unless otherwise discussed

For ongoing or package-based support:
• Payment schedules and due dates will be outlined within the client agreement or invoice

Services may be paused or rescheduled if payments become significantly overdue.

Ancestral Roots currently accepts:
• Credit and debit cards
• Electronic payments through approved payment platforms
• Klarna and Afterpay for eligible purchases

Accepted payment methods may change over time and will be listed at checkout or on invoices.

Because many services involve reserved time, on-call availability, preparation, or limited scheduling capacity, advance notice is appreciated whenever possible.

Specific cancellation and rescheduling policies may vary by service type and will be outlined in your service agreement.

Repeated late cancellations or missed appointments may require prepayment for future bookings.

Possibly. Some clients are able to use HSA or FSA funds for qualifying wellness, doula, or support services depending on their individual plan requirements.

Clients should contact their HSA/FSA administrator directly to confirm:
• Eligible services
• Required documentation
• Reimbursement procedures
• Any restrictions or exclusions

Ancestral Roots can provide itemized receipts upon request but cannot guarantee reimbursement or eligibility.

Yes. Itemized receipts can be provided upon written request for completed services.

Receipts typically include:
• Dates of service
• Type of service provided
• Amount paid
• Business information when needed for reimbursement purposes

Please allow up to one week for processing documentation requests.

Absolutely.

Navigating insurance, postpartum support, and holistic care options can feel overwhelming, and we are happy to help clarify available options whenever possible.

Prospective clients are encouraged to reach out before booking with questions regarding:
• Medicaid eligibility
• Service availability
• Scheduling
• Payment options
• Sliding scale requests
• Package recommendations